1. Agreement
These Terms of Service ("Terms") govern your access to and use of Creative Surf's website and services.
By accessing our website or engaging our services, you agree to be bound by these Terms.
2. Services
Creative Surf provides digital marketing and consulting services, including but not limited to:
- Meta Advertising
- Google Advertising
- TikTok Advertising
- Lead Generation
- SEO Services
- Social Media Management
- Marketing Consulting
- Conversion Optimization
Services may be modified, expanded, or discontinued at our discretion.
3. Client Responsibilities
Clients agree to:
- Provide accurate information
- Supply necessary account access
- Respond to requests in a timely manner
- Maintain ownership of advertising accounts unless otherwise agreed
- Comply with platform policies and applicable laws
4. Fees and Payments
All fees are outlined in service agreements, proposals, or invoices.
Payments:
- Are due according to the agreed schedule
- May be non-refundable unless stated otherwise
- Do not include advertising spend unless specifically noted
Late payments may result in suspension of services.
5. Advertising Platforms
Campaign performance depends on numerous factors outside our control, including:
- Market conditions
- Competition
- Platform algorithms
- Product-market fit
- Client offer quality
We do not guarantee specific results, revenue, leads, sales, ROAS, rankings, or advertising outcomes.
6. Intellectual Property
All content, branding, logos, website materials, frameworks, and proprietary methodologies remain the property of Creative Surf unless otherwise agreed in writing.
Clients retain ownership of their own trademarks, content, and business assets.
7. Confidentiality
Both parties agree to keep confidential information private and not disclose such information to third parties without consent, except where required by law.
8. Limitation of Liability
To the maximum extent permitted by law:
Creative Surf shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, business interruption, or data loss.
Our total liability shall not exceed the amount paid by the client during the three months preceding the claim.
9. No Guarantees
Marketing and advertising involve risk.
While we strive to improve performance and generate positive outcomes, we do not guarantee:
- Specific lead volumes
- Revenue targets
- Search rankings
- Conversion rates
- Advertising approval
- Platform account stability
10. Termination
Either party may terminate services according to the terms of the applicable service agreement.
Upon termination:
- Outstanding fees remain payable
- Access to proprietary resources may be revoked
- Campaign management services will cease
11. Third-Party Platforms
Clients acknowledge that services may involve third-party platforms such as Meta, Google, TikTok, LinkedIn, and other providers.
Creative Surf is not responsible for:
- Platform outages
- Account suspensions
- Policy changes
- Platform-imposed restrictions
12. Indemnification
Clients agree to indemnify and hold Creative Surf harmless from claims, damages, liabilities, and expenses arising from their products, services, advertising content, or violations of law.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our website or services constitutes acceptance of updated Terms.